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HH面试经典问答大全(中英文双版)(强推)

编辑:唐武 浏览量:9040 20151008? 来源: 网络
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1、问:为什么在这个行业里你能做得特别出色?  ?
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答:我是一个做酥皮点心的师傅,所以我对甜点比较了解并能帮助开发新产品。新的防腐剂终于能够除掉生面 ?
团上面的不同条纹了,这意味着我们能比以前投资更多的产品了。表明因你的天性好奇、热爱读书等原因,你 ?
是如何跟踪新产品的。你有没有足够的兴趣进行额外的研究并把适当的精力运用到你的工作上?给予具体的回 ?
答。   ?
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?? ?Q:Why would you be particularly good at this business? ?
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?? ?A:I was a pastry chef,so I understand dessert products well and can help you with new product ?
development.Recent preservatives have come a long way toward eliminating texture difference in pastry ?
dough.This means we can investigate many more products than before.   ?
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?? ?问:你是如何关注当前时势的?  ?
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?? ?答:我仔细研读《华尔街日报》、《时代周刊》、《慈善机构投资者》和几家共同基金时事通讯。我还有 ?
一大群分析家朋友。 ?
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?? ?通过描绘一些符合你目标的出版物或贸易团体来证明你对该企业或职业领域的兴趣。   ?
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?? ?Q:How do you stay current? ?
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?? ?A:I pore over the Wall Street Journal,the Times,Institutional Investor,and several mutual fund ?
newsletters. And Ihave a number of friends who are analysts.   ?
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2、 问:为什么你认为你对该行业会保持长久的兴趣?  ?
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答:撇开晋升的机会不说,该行业的技术变化得如此快,所以这里有广阔的就业机会。我尤其对多方面应用多 ?
媒体作为培训手段感兴趣。你对该行业的发展前景有什么期望或设想?它使你不需晋升就可以获得发展吗?这家 ?
企业里什么使你最受鼓舞?你可以提供什么证据来证明你的兴趣来源于你极度的好奇——可能回到几年前的时 ?
间去找这个证据——而不是目前这些你可能放弃的一时兴致?   ?
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?? ?Q:Why do you think this industry would sustain yourinterest over the long haul? ?
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?? ?A:The technology in the industry is changing so rapidly that Isee lots of room for job enhancement ?
regardless of promotions. I am particularly interested in the many applications for multimedia as a training ?
?
tool.  ?
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3、问:5 年之内你想处于什么位置? ?

答:我希望有机会在工厂或国内办事处工作。我也希望通过管理一个小团体发展我的管理技能。 ?
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不要给出具体的时限或工作头衔。谈你喜欢的东西,你天生的技能,实际的问题和在你所选的领域或行业里你 ?
希望有什么机会,你希望从那些经验中学点什么。不要谈论你在那些与你所应聘的工作无关的领域或行业里的 ?
?目标。这是听起来很明显的道理,但是很多求职者会犯这个错误。不经意间你就表现出了对当前的领域或行业 ?
缺乏真正的兴趣。不用说,一失言马上就会把你从进一步的考虑中淘汰掉。   ?
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?? ?Q: Where do you want to be in five years?  ?
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?? ?A: I“d like to have the opportunity to work in a plant as well as at the home office.I also hope to develop ?
my management skills,perhaps by managing a small staff.  ?
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4、问:描述你的理想职业。  ?
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答:不管发生什么事情,我都愿意在与培训有关的领域里工作。和在大学中教学的工作相比,我还是对商业感 ?
兴趣。但我相信从事教育是我的天性,我擅长销售是因为我愿意花时间去教我的客户。现在我热切盼望我能培 ?
训那些新招聘进来的人。谈及你喜欢的东西,你天生的技能,实际的问题或在这份特定工作或行业里你所期盼 ?
的机会,你希望从那些经验里学点什么东西。避免谈具体的时限和工作头衔。   ?
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?? ?Q ? ? ? ?escribe your ideal career. ?
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?? ?A:I d like to stay in a field related to training no matter what happens.I was too interested in business to ?
work at a university,but I believe that teaching is somehow in my blood.I ve been good at sales because I ?
took the time to educate my clients.Now I look forward to training the new hires. ?
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5、问:如果你有无限的时间和经济来源,你会怎样使用它们呢? ?
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答:我希望能参加几次不针对金融专家的有关金融管理的行政研讨会。我还希望能让我的部门放长假,把每一 ?
个人都派去参加外界的一些活动。最后,我很可能去旅游并考察一下外国竞争者,同时一路享受当地的美食, ?
您呢?虽然娱乐的事情谈起来很有诱惑力,但一定要紧扣工作或与行业相关的事务,或者紧扣与你应聘的这份 ?
工作的技能相关的努力上。例如,你正在应聘教书工作,你可能对义务教授成年人读书识字的项目感兴趣。这 ?
就证明了你对自己的工作领域的激情,即对教育重要性的一种信仰,即使是作为一种兴趣而毫无报酬都无所谓 ?
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?? ?Q:If you had unlimited time and financial resources,how would you spend them? ?
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?? ?A:I d love to be able to take several executive seminars on financial management that aren t geared ?
toward financial experts.I d also love to be able to shut down my department long enough to send everyone ?
through an Outward Bound type program.Finally,I d probably travel and look at foreign competitors,and ?
enjoy the food along the way.What would you do?  ?
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  ?
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6、问:假如现在是你在我们公司做首次年度总结,我该告诉你一些什么呢?  ?
答:您要感谢我把工作完成得很好,并说明您渴望能够继续看到我工作的好成绩。更重要的是,我希望您能告 ?
诉我,您很欣赏我为一些重要项目加班加点工作的行为,还有我富有创造性的思维是如何有助于对存在的问题 ?
提出改革方案的。很明显,在回答该问题时,你想给人留下积极的印象。“但愿您能更准时地出现”绝对不是一 ?
个好答案。记住,重点谈一两点你个人的优势。   ?
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?? ?Q:If this were your first annual review with our company, what would I be telling you right now? ?
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?? ?A:You d be thanking me for a job well done and would be explaining how you look forward to continuing ?
to see good work from me. Furthermore, I would anticipate your explaining how you really appreciated my ?
putting in extra time on some key projects and how my creative thinking helped come up with some innovative ?
solutions to existing problems.  ?
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7、问:告诉我一些有关你自己的但在你的简历上又没有反映出来的东西。  ?
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答:你可能不知道我 16 岁就开始管理自己的投资组合,我认为你能理解我对投资销售方面的兴趣是重要的。 ?
在过去的8 年里我平均每年获得 12%的盈利。不要只是重复简历上已有的东西,讲讲那些虽与你过去的从业经 ?
验无关但能反映你的个性和经验的独特的天赋或技能。  ?
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?? ?Q:Tell me something about yourself that I didnt know from reading your resume. ?
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?? ?A:You wouldn t know that I ve managed my own small portfolio since I was sixteen,but I believe that ?
it s important for you to understand my interest in investment sales. I ve averaged a 12 percent return over ?
the past eight years.   ?
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8、问:告诉我你了解这家公司的什么。  ?
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答:去年夏天我作为一个实习的餐馆分析员与所有牛排连锁店联系密切。你们做得特别好的是集中精力在有限 ?
的品种上,使各地能保持高度统一。商业游客都信任你们在美国任一个店的产品。但我特别感兴趣的是你们的 ?
不动产资金小组和扩展计划。描述你第一次或是近来邂逅该公司或其产品及其服务的情况。是什么促使你想在 ?
那里工作而不是在另一家不同的公司里做同样类型的工作呢?招聘者会仔细观察反映你真正兴趣的方面,而不 ?
仅是你对该公司所做的一些表面上的调查了解。把公司的年度报告背出来不大可能会给招聘者留下印象,但把 ?
来自顾客和员工的一些反馈意见说出来可能会给招聘者留下印象。   ?
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?? ?Q:Tell me what you know about this company. ?
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?? ?A:I served as an intern analyst to a restaurant last summer,so I followed all the steak house chains ?
closely.What you ve done especially well is focus on a limited menu with great consistency among ?
locations;the business traveler trusts your product anywhere in the U.S.I m particularly interested in your ?
real estatefinance group and expansion plans.  ?
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9、问:你从我们公司的顾客、员工,或者别人那儿了解了我们公司的一些什么情况?  ?
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答:我确实给你们小册子上提到的几个客户打过电话。我与之交谈的顾客中有两人解释了他们为什么年复一年 ?
地购买你们的产品。你们的供销运作是很棒的,但还有没有一些可提高的服务项目呢?叙述通过你个人与公司 ?
代表们的接触后,你的兴趣又是如何增长的。为面试进行而富有创造性地思考。例如,在你面试之前,和一些 ?
零售商或公司生产线上别的供销点的工人交谈。他们能告诉你一些什么?给出一到两个你所了解到的例子来解 ?
释你为什么对这家公司感兴趣。什么是你可以用来证明你兴趣的最有力的例子?   ?
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?? ?Q:What have you learned about our company from customers,employees,or others? ?
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?? ?A:I actually called several of the key accounts mentioned in your brochure.Two of the customers I spoke ?
with explained why they continued to buy from you year after year.Your distribution operation is ?
phenomenal.Are there any service improvements you think could still be made?   ?
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10、问:为什么你想在这里工作?  ?
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答:我几年前就错过了你们公司的一次招标,之后我意识到电脑产品变得越来越相近了,且零售价格的竞争愈 ?
趋激烈,以致服务成为了一家公司在竞争中脱颖而出的最好的方法。贵公司在所有的竞争者中享有最好的服务 ?
记录,而我相信从长远看,它将主宰这个行业。你的准备和调查研究工作应在这里明显表现出来。给出一到两 ?
个你对该公司感兴趣的原因,并表明什么最激发你的兴趣。什么是你可以叙述来表明你个人对该公司的认识的 ?
最有说服力的事情呢?它的产品还是它的员工?答案包括公司的信誉、对该工作本身的描述,或者是跻身于该 ?
企业的欲望。   ?
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?? ?Q:Why do you want to work here? ?
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?? ?A:I lost a bid several years ago to your company.I realized then that products in the computer industry ?
are becoming increasingly similar.They re so similar now,and retail prices are so competitive,that service is ?
the best way for a company to distinguish itself from the competition.This company has the best service ?
record of all its competitors,and I believe it will dominate the business in the long run.   ?
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11、问:公司有什么特别的方面使你最感兴趣?  ?
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答:我最感兴趣的是你们公司在拉丁美洲的发展。我父亲是一位军官,所以我们在拉美住了 3 年。我知道你们 ?
刚和那里的两家加工公司合资,接下来几年你们有什么计划呢?这是可以展示你对该公司的特定知识的另一个 ?
机会。如果你做了适当的调查研究,你回答这个提问是绝对没问题的。   ?
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?? ?Q:What particular aspect of the company interests you most? ?
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?? ?A:I am most interested in your Latin American developments.My father was an army officer,so we lived ?
for three years in Latin America.I know you have just entered joint ventures with two processing companies ?
there.What are your plans for the next few years?  ?
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12、问:对我们最新的产品和广告你有什么见解?  ?
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答:你们的新广告好像是要表明早餐时间是家庭欢聚的时间,带有一定的健康意义。你们这样做是不是要纠正 ?

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最近有关高脂食物的负面报道,而避免与传媒直接交锋?你应该对该公司的新产品和广告运作充分熟悉,从而 ?
能对之做有见识的、明智的评价。提供具体的建议和肯定的评价。   ?
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?? ?Q:What do you think of our newest product and ads? ?
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?? ?A:It seems that your new ads are trying to show that breakfast time is family time,with a certain ?
wholesomeness.Are you doing this to balance against the recent bad press about high fat foods,without ?
attacking the issue directly?   ?
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13、问:告诉我你认为我们公司在业内有什么突出的优点?  ?
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答:以你们的低价策略和总部设在低消费区的运作,即使是在不景气的年份,相对实力和你们最相当的竞争对 ?
手而言,你们也还是处于有利地位。描述你认为公司做得非常好的事情,尤其是相对其竞争力而言。解释经济 ?
实力对一个公司来说是何等的重要。   ?
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?? ?Q:Tell me what you think our distinctive advantage is with in the industry. ?
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?? ?A:With your low cost producer status and headquarters operation in a low cost area of the country,you ?
seem in a better position to be able to spend aggressively on R&D,even in a down year,compared to your ?
?
closest rival.   ?
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14、问:作为一家企业,你认为我们哪些领域最易受攻击?  ?
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答:你们的现金状况和强大的生产阵容使你们成了一个吸引人的收购目标。这是我惟一最担心的事情。我曾为 ?
一家与别的企业合并的机构工作过,但我知道我能安然渡过风暴。公司与其竞争对手相比做得不够的地方。解 ?
释经济实力对于一个公司来说是何等的重要,如果你热衷该企业,那么你对该工作的前景很可能早就胸有成竹 ?
了。   ?
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?? ?Q:Where do you think we re the most vulnerable as a business? ?
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?? ?A:Your cash position and strong product presence make you an attractive target for a takeover. That s ?
my only major comcern. I have already worked for one organization that merged with another,but I also ?
?
know I can weather the storm.   ?
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15、问:如果你来经营这家公司,你会有什么不同的做法?  ?
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答:我可能会进行调查研究,看是否低价卖掉轻工制造业而开始一个有挑战性的供应商关系项目。有建设性地 ?
表明你对该行业有足够的知识,有说服力地回答这个问题。获得这种知识的方法之一是通过与大量的公司内部 ?
人员交谈。这就是为什么这个问题能很快把那些“闲逛者”从认真的工作候选人中淘汰出来的原因。你同样可把 ?
问题调转,请教招聘者的意见。这样你可能会学到有价值的东西。   ?
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?? ?Q:What would you do differently if you ran the company? ?

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?? ?A:I might investigate whether to sell off the light manufacturing businesses and start an aggressive ?
supplier relations program.  ?
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16、问:你在应聘别的公司吗?应聘什么职位?  ?
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答:实际上我铁心要找一份餐馆经理的职位,所以我只是应聘餐馆管理培训项目。我最近面试过几家大型国有 ?
快餐连锁店,如SUPER BURGER 和CLACKEY S CHICKEN。通常情况下,应聘者会通过说出一些与本行业无 ?
关的大公司及一些完全不同类别的工作名称来,给面试官留下印象。大错特错!面试官想听到的是你在面试的 ?
是同行业里同类公司(诸如他们的竞争者)的同类工作。这就证明你肯定是在找你兴趣范围里的工作,因此聘 ?
用你的风险会比较低。   ?
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?? ?Q:What other firms are you interviewing with,and for whatpositions? ?
?
?? ?A:Actually,I ve definitely decided to pursue a career as a restaurant manager,so I am applying only for ?
restaurant management training programs. I ve recently had interviews with several other large national ?
fast food chains,such as Super Burger and Clackey“s Chicken.  ?
?
  ?
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17、问:你认为你的资深能力完全超出这份工作所需的能力吗?  ?
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答:不是。我的经验和资历只能是使我做得更好,并且,在我看来,我的设计技能有助于我多卖一些书。我的 ?
商业经验能助我高效率地管理艺术部门,由此我可为公司省钱。最后,我认为我能够吸引更好的自由职业作家, ?
因为我有很多行业关系。既然公司的投资想获得更高的利润,那么我的资历更有益于公司。再者,我能和我的 ?
上司建立长期的合作关系,如果我做得好的话,我期望能扩大我的责任范围以利用我其他方面的技能。大多数 ?
的人都没预料到他们会被问到他们是否有丰富的工作经验。这个问题很容易就给面试人选来个出其不意。准确 ?
地说这就是面试官的目的(企图/意向)。这位候选人毫不犹豫地回答了这个问题并对他自己的能力表现得完全 ?
?自信。   ?
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?? ?Q ? ? ?o you believe you re overqualified for this position? ?
?
?? ?A:Not at all.My experience and qualifications make me do my job only better,and in my opinion,my good ?
design skills help to sell more books. My business experience helps me run the art department in a ?
cost efficient manner, thus saving the company money.Finally,I think I m able to attract better freelance ?
talent because of all my industry contacts.My qualifications are better for the company,too,since you ll be ?
getting a better return for your investment.Again, I m interested in establishing a long term relationship ?
with my employer,and if I did well,I would expect expanded responsibilities that could make use of even other ?
?
skills. ?
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18、问:如果我们的竞争对手给你一份工作,你将会怎么做?  ?
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答:我会拒绝。我对这个行业里的其他公司不感兴趣,我想在耐克公司工作是因为我曾穿着耐克牌的产品,在 ?

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多次赛跑中获胜。正因为我对使用耐克牌产品有真实的经历,我认为我有足够的说服力把公司的产品卖给零售 ?
商。面试官试图断定面试者是否真正对该行业和公司感兴趣,或者他是否随便地挑选公司。对比你对该公司及 ?
其竞争者的认识,谈及你所接触过的公司产品或接受过的公司服务。从长远看,你认为哪一家经营者是最具生 ?
存能力的,为什么?这也同样是你询问面试官的见解的好时机。   ?
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?? ?Q:What would you do if one of our competitors offered you a position? ?
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?? ?A:I d say no.I m not interested in other players in this industry. I want to work for Nike because I won ?
a number of races wearing the Nike brand.Because of my positive experience with Nike,I know I d be ?
convincing selling your product to retailers.  ?
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19、问:为什么你准备辞去现在的工作?  ?
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答:我的兴趣在于回到银行业。我能负责很多公司的人力资源的管理工作,但我认为,作为一个贷款人的经验 ?
已为我招募新的贷款人纳入培训项目做了特别的准备。给出2~3 个你准备辞去目前这份工作的原因。集中体 ?
现你当前工作在发展方面受到的限制或缺少挑战。一定要指出为什么你相信现在这个职位会提供给你挑战的机 ?
会和你期望的另一些职责。   ?
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?? ?Q:Why are you ready to leave your current job? ?
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?? ?A:My interest lies in returning to the banking industry.I can work in human resources management in ?
many environments,but I believe that my experience as a lender prepares me exceptionally well for recruiting ?
new lenders into the training program.   ? ??
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20、问:是什么促使你想从事这类工作?  ?
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答:我读书时是幸运的,我遇到了很优秀的老师,我也想成为那样的老师,他不仅仅是鼓励孩子们如何学习, ?
而且要树立一种能激励别人也想从教的榜样。从长远来看,那是我们在教学舞台上改变我们的教育能力的最好 ?
机会。面试官会想知道你对公司的产品和服务所抱的信心。运用个人的经验来证明你的兴趣和实力。在面试一 ?
份你理想的工作时,你的动机就是做你喜欢的事情而获得报酬。面试官会想知道你的兴趣是否和该特定的工作 ?
一致。   ?
?
?? ?Q:What motivates you to do this kind of work? ?
?
?? ?A:I ve been fortunate in my own schooling;I had wonderful teachers.I want to be that same kind of ?
teacher,who not only encourages kids to learn but also sets an example that inspires others to want to ?
teach.In the long run,that sour bestchance of turning around the quality of education in this state.  ?
?
21、问:做这份工作,你想要什么样的工资待遇?  ?
?
答:据你的工作简介,上面提到你们更喜欢一个有工程学博士学位的人,我希望你能考虑我的技能符合你们的 ?
最高要求的标准这个事实。所以,我希望的是一份属于这个职位工资范围里最高的工资。你能透露一下你们的 ?
工资范围吗?招聘者想淘汰那些金钱目标不现实的人。这个问题一针见血,它逼你对一个敏感的话题做出反应, ?
假如你提一个太低的工资,你就显得没见识;太高了,那你又把自己的价位定得太高或失去了讨价的机会。最 ?

----------------------- Page 8-----------------------

好就是反问招聘者,问他这个职位的工资范围,然后让他对比你的学历程度和这个职位一般的要求作出考虑  ?
?
?? ?Q:What salary would you expect for this job? ?
?
?? ?A:Based on your job description,which mentions that you prefer someone with a master“s degree in ?
engineering,I hope you ?
?
?? ?consider the fact that my skills meet your highest standards.Therefore,I“d expect a salary at the high end ?
of your pay range for the position classification.Can you give me some indication of your range?   ?
?
22、问:你可以带来什么别的人选不可能提供的新技能或新见解吗?   ?
?
答:因为我已为这个行业里历史最长的一家公司工作过,我可以帮助公司避免一些我们在建立市场上所犯的错 ?
误。我认为保住主要的顾客基础比获取新的客户更为重要。这个问题是问求职者为这份工作带来意外价值的动 ?
力。你是否仔细考虑过这份工作?是否斟酌过当前的工作部门里存在的限制和弱点及你自己独特的能力?假如你 ?
和另一位人选势均力敌,不分上下,要是你能证明“我可以提供你所要求的,然后还有别的什么”,那么这份工 ?
作就是你的了。   ?
?
?? ?Q:What new skills or ideas do you bring to the job that other candidates aren t likely to offer? ?
?
?? ?A:Because I ve worked with the oldest player in this industry,I can help you avoid some of the mistakes ?
we made in our established markets.I think that retaining your core customer base is more important than ?
securing new accounts right now ?
?
23、问:前一份工作里,什么是你希望完成但却不能完成的事情? ?
?
答:我曾被一笔预算困住,以致不能实施印制广告等市场活动,我想开发互动传媒,因为那些8~25 岁的人对 ?
以计算机为载体的媒体有兴趣。回答这个问题应与回答:“为什么你准备辞去目前的工作?”用同一种方法。保 ?
持积极的态度谈及过去那份工作中你喜欢的东西和你在该工作上的才能,要避免过多地谈过去那份工作的缺陷。 ?
?
   ?
?
?? ?Q:What would you like to accomplish that you weren“t able to accomplish in your last position? ?
?
?? ?A:I was hampered by a small budget that limited our marketing efforts to print ads and other traditional ?
resources. I“d like to explore interactive media,because the eight to twenty five year old category ?
responds to computer based media. ?
?
24、问:在过去短短的几年时间里,你的职业动机是如何变化的?  ?
?
答:当我开始做销售的时候,我从没意识到假如我离开销售行业会有多大损失。现在,即使我在找一份市场工 ?
作,但我还是想找与销售领域密切相关的公司。你们公司能吸引我的原因是你们的账户小组的概念可以使我与 ?
顾客的需求保持一致。叙述你从过去的工作中学会的东西,特别是你的技能和本领有特别明显的表现之处,你 ?

----------------------- Page 9-----------------------

?目前的动机应该和你面试的这份工作有很大的联系。   ?
?
?? ?Q:How have your career motivations changed over the past few years? ?
?
?? ?A:When I started in sales,I didn t realize how much ?I“d miss it if I left.Now I want to stay close to the ?
field organization,even though I“m looking for marketing jobs.Your firm attracts me because the ?
account team concept would keep me in tune with customer needs.   ?
?
25、问:我为什么要聘用你?  ?
?
答:我叔叔在这个行业里有过一个小规模的制造公司,尽管他后来卖掉了它,但我在那里工作了 5 个暑假,做 ?
过各种各样的临时工作。因此,我认为我是从最底层做起并了解这个行业的,且你要相信我知道作为一个工厂 ?
的经理我该学会一些什么东西。不要重复你的简历或应聘历史,提供一个或两个例子来说明为什么你要和这家 ?
特定的公司进行交谈。什么是你用来证明你的兴趣最有力的例子呢?这个问题通常都保留不问,但它总是在招 ?
聘者的脑子里。即使这个问题不问到,你也应该找机会在面试过程中说出来,大约就在你结束谈话的时候。  ?
?
?? ?Q:Why should I hire you? ?
?
A:My uncle had a company that was a small scale manufacturer in the industry,and although he later sold ?
the business.I worked there for five summers doing all sorts of odd jobs.For that reason I believe I know this ?
business from the ground up,and you can be assured that I know what I d be getting into as a plant manager ?
?
here. ?
?
26、问:你的关键技能是什么?  ?
?
答:作为高级系统分析人员工作6 年以后,我拓展了大量的关键技能,包括商务模型、过程重建、软件包评价 ?
和在 UNIX 和C 语言环境下的优秀编程技能。我非常高兴这些技能都是你们需要的,你想听一下我具体的工作 ?
例子吗?谈及你的工作技能以及你如何把它们运用于这份工作上。避免陈词滥调或过分笼统,应提供具体的例 ?
子,拿你当前在任的工作或以前的工作与正在面试的这份工作作比较。 ?
?
?? ?Q:What are your key skills? ?
?
?? ?A:After working six years as a senior systems analyst,I“ve developed a number of key skills,including ?
business modeling,process reengineering,software package evaluation,and excellent programming skills in ?
UNIX and Cenvironments.I was very pleased to discover that these are the skills you“re seeking.Do you want ?
to hear about specific examples of my work?   ?
?
27、问:你的实力是什么?  ?
?
答:我的实力是人际关系技巧,我通常都能使别人支持我的观点。对人我有着较好的判断力且对他们的才华和 ?
解决问题的能力有较好的直觉。这种技能在我看来和这份工作直接相关。我知道你要求有3 年的相关工作经验。 ?
虽然我的简历表明我只有两年的工作经验,但这并不代表我只上了两年和本领域相关的夜大,并在某一专门团 ?

----------------------- Page 10-----------------------

体里表现得比较积极。我还通过阅读企业贸易新闻来获取知识,我肯定我的综合知识和技术水平与那些有3 年 ?
实际水平的人相当。眼下我还正在学习时间管理课程,我已看到了这门课程在我目前从事的这份工作中起到的 ?
作用。描述两三项和该工作最相关的技能。避免老生常谈或过分笼统,应提供详细的例子。描述能把这些技能 ?
运用于新职位的新方法。假如你不得不谈你缺点的话,那就诚恳一点,但要避免露馅,避免指出那有可能成为 ?
你获得这份工作的主要障碍的缺点。例如,指出你仅有他们要求的工作经验是明智的,面试官肯定很重视这些, ?
你还可以解释你是如何够资格去做这份工作的。   ?
?
?? ?Q:What are your strengths? ?
?
A:My strengths are interpersonal skills,and I can usually win people over to my point of view.Also,I have good ?
judgment about people and an intuitive sense of their talents and their ability to contribute to a given ?
problem.These skills seem to me directly related to the job.I notice that you require three years work ?
experience for this job.Although my resume shows that I ve only two years experience,it doesn“t show that I ?
took two evening college courses related to my field and have been active in one of the professional societies. ?
I also try to gain knowledge by reading the industry“s trade journals. I“m certain that my combined knowledge ?
and skill level is the equivalent of that of other people who actually do have three years work experience.I“m ?
also currently enrolled in a time management course;I can already see the effects of this course at work on my ?
present job. ?
?
28、问:你的经验如何与这份工作有关呢?  ?
?
答:在我目前从事的工作里,我最近完成了三项工程再设计项目。我收集了所有需要的市场数据,发展了一项 ?
测量水准项目,组成一支队伍去做评价和分析工作。因此,我已经准备好了去解决你这项工作里列出的第一年 ?
首要的重新设计项目。在过去的工作里,我是工程设计队和新滑轮引擎仪器检测队的联系人。这些经验有助于 ?
我与你们的技术队伍和检测队伍保持密切和谨慎的工作关系,以解决这项工作对比你当前从事的工作或以前的 ?
工作与这份工作的要求。相似点对于你来说是明显的,但对于招聘者来说却未必。如果需要的话可就这份工作 ?
提出问题,使面试官接受你的理论依据。   ?
?
?? ?Q:How is your experience relevant to this job? ?
?
?? ?A:In my current job I“ve recently completed three reengineering projects.I gathered all the necessary ?
market data,developed a benchmarking program,and put together a team to do the evaluation and analysis.As ?
a result I“m ready to tackle the major re engineering project that you ve listed as the priorty of this job ?
during the first year.In my past job I was the liaison between the project engineering group and the ?
instrumentation group in the testing of a new turbo engine.This experience will also help me tackle this ?
job,which involves a close and careful working relationship between your technical group and your field testing ?
?
group.  ?
?
  ?
?
29、问:对于这项工作你认为什么技能是最重要的?  ?
?
答:评价你们所有新产品的规则和竞争要求的能力是重要的。在我最近的工作里,作为市场策划者和政策调整 ?
分析员已获得了大量的经验,我的第一份工作也是一样。描述你过去的工作经验与这份工作最相关的地方,对 ?

----------------------- Page 11-----------------------

比你当前从事的工作或以前的工作与这份工作的要求。  ?
?
?? ?Q:What skills do you think are most critical to this job? ?
?
?? ?A:The ability to evaluate all of the regulatory and competitive requirements for your new product are ?
critical.I“ve had considerable experience in this area as a strategic marketing and regulatory policy analyst ?
in my most recent job,and also in my first job.   ?
?
问:你在这份工作里想提高什么技能?  ?
?
答:我希望提高我的谈判技巧。我在翻译合同和实施合同上都有大量的经验,但对谈判主要合同的实际条件、 ?
要价、标准等事项,我的经验有限。我相信这份工作能提供机会让我成为谈判队伍里的一员,使我有机会获得 ?
一些必要的技能来领导这个队伍。叙述你在目前就任的工作中还不能充分施展的几项才能。例如:因为你的上 ?
司计划在他的工作岗位上至少还要干5 年,所以你负责管理整个部门的机会就可能受到妨碍。  ?
?
?? ?Q:What skills would you like to develop in this job? ?
?
?? ?A:I“d like to develop my negotiating skills.I“ve had considerable experience interpreting and implementing ?
large contracts,but I ve been limited in negotiating the actual conditions,costs,and standards for a major ?
contract.I believe this job will offer me the opportunity to be a member of a negotiating team and thereby to ?
begin acquiring the skills necessary to lead the team. ?
?
30、问:假如你不得不留在你目前就任的职位上,你会多花一点时间在什么方面?为什么?  ?
?
答:如果我还干这份工作,我宁愿获得更多有关劳资谈判的经验,特别是我想帮助谈判劳动合同,解决4 级程 ?
度冤情,准备提请仲裁。我在人力资源所有其他方面的背景资料都比较牢固,我相信劳动关系经验能使我的技 ?
能更丰富完善,以使我将来能有机会上升到部门领导或副经理的位置。你对你的工作最感兴趣的是什么?叙述 ?
大量的任务给了你最大的满足。此外,表明你有兴趣提高工作的等级,处于领导位置上等。  ?
?
?? ?Q:If you had to stay in your current job,what would you spend more time on?Why? ?
?
A:If stay in my current job,I d like to gain more experience in labor negotiating.In particular,I“d like to help ?
negotiate labor contracts,resolve grievances at the step 4 level,and prepare grievances for arbitration.My ?
background in all other areas of human resources is strong,and I believe labor relations experience will round ?
out my skills so that I can have the opportunity to move up as a department head or a vice president in the ?
?
future. ?
?
31 问:你如何丰富你目前就任的工作?  ?
?
答:回想 1993 年时,我是一家电报和无线电公司的研究助理。正当我们取得飞速发展时,我们的价格分析员 ?
为了另一份好工作突然辞职了。在找人填补他位置的过程中,我协助完成了几个主要的政府项目之一。我常加 ?
班加点,并且努力学习,并使这个项目获得肯定。我因此而受到赞扬,并被告知我将纳入下次举办的价格 小 ?
组。展示一项能不断地为你的工作增值的能力。有什么新的机会能挑战你的技能和智力?面试官想确信你不会 ?
对你的工作感到厌倦或对之不抱幻想。   ?

----------------------- Page 12-----------------------

?? ?Q:How could you enrich your current job? ?
?
?? ?A:When I was a research assistant for the cable and wireless company back in ninety three,at a time ?
when we were experiencing rapid growth,our pricing analyst abruptly resigned for a better job.During the ?
search to fill his position,I volunteered to help out with one of the major government projects.I worked ?
considerable overtime,studied on my own,and helped bring the project to conclusion.I was commended for ?
my effort and was told I d be in line for the next opening in the pricing group.  ?
?
  ?
?
32 问:你对你的成功如何解释?  ?
?
答:我从来都不假定我的顾客满意我们的产品,所以我总是尽力跟踪每一位顾客。顾客对我们产品的质量和性 ?
能提供了很好的见解,顾客们同样也很赏识这种追踪调查,特别是有些事情处理不当的时候,你还有机会及时 ?
纠正。另外,我能传递信息给我们的设计和生产单位去帮它们改善工序和提高产量。说话要坦率但不能自大。 ?
提起一些别人对你工作能力或才华的评价。这个问题与“什么使你与众不同?”问法很相似。   ?
?
?? ?Q:How do you explain your job successes? ?
?
?? ?A:I never assume our customers are satisfied with our product, so I do my best to follow up with every ?
customer.This feedback has provided valuable insight into the quality and characteristics of our products.The ?
customer,as well,always appreciates this follow up,especially when something hasn“t gone right and you still ?
have the opportunity to correct it on a timely basis.In addition,I m able to pass on information to our design ?
and production units to help improve both process and product.   ?
?
33 问:和同领域里背景相似的人比较,你如何评价自己?  ?
?
答:在全国所有的销售员队伍里我一直排在前 10%。我为一家国有新闻刊物推销广告版面,我的顾客代表了全 ?
美国的主要大型广告代理。我总是喜欢把产品卖给广告代理执行部门的这种挑战,因为它们总是定一个高的标 ?
准,并且真正了解我们的产品。这最充分地显示了我爱竞争的天性。我在我的出版公司和行业里一直都是名列 ?
前茅的。诚恳而自信,但不要骄傲自大。为你的回答提供清楚、有说服力的理由。如果你在全国销售领域里排 ?
在前 10%,那么这是提出来的好时机! ?
?
?? ?Q:Compared to others with a similar background in your field,how would you rate yourself? ?
?
?? ?A:I ve been consistently ranked in the top 10 percent nationally for all salespeople in my field.I sell ?
advertising space for a national news publication.My clients are primarily large and agencies that represent ?
corporate in America.I“ve always enjoyed the challenge of selling to advertising agency executives because ?
they always set high standards and really know our product well.This brings out the very best in my ?
competitive nature,and I“m consistently at the top,both within my publishing company and within the ?
industry.   ?
?
34 问:你的写作能力有多强?  ?

----------------------- Page 13-----------------------

答:在我获得了工商管理硕士之后,我就真正集中精力进一步提高我的写作技巧。我参加过一个企业家培训班, ?
其主要任务是拓展、拟写和不断改写一个非常复杂的商业计划。一个极好的回答,准备一个商业计划或类似的 ?
东西展示给招聘者看。在面试后把这份商业计划留下给招聘者。招聘者可能正在寻找一个有写作能力的人选, ?
特别是需要大量写作的工种,如财政分析者或撰稿人。   ?
?
?? ?Q:How good are your writing abilities? ?
?
?? ?A:I really concentrated on further developing my writing skills while I got my MBA.I took an ?
entrepreneurial class in which the chief assignment was developing,writing,and continually rewriting a very ?
involved business plan ?
?
35 问:你认为一个助理编辑的广泛职责是什么?  ?
?
答:我肯定不同的公司有不同的责任要求,但最基本的是,一个助理编辑要会打字、文件归档和一般的行政工 ?
作。也许还要阅读书籍和写书评,写退稿信,与作者进行一些简单的书信交流,还有协助编辑处理需要完成的 ?
工作。面试官可能会以这种或者那种形式问你这个问题。这个问题与“在你以前的那份工作中,你的愿望与现实 ?
有什么相异之处?”那个问题很相似,但更巧妙一点。虽然从根本上说,这两个问题都是在确定同一样东西,但 ?
是这种提问形式更巧妙一点。许多首次应聘者对他们的公司抱有幻想,而且对于从事平凡的抄写员的工作感到 ?
意外与不快。雇主想确信你对该工作抱有现实的态度,还有你会愉快地在那个职位上工作好几年。   ?
?
?? ?Q:What would you say are the broad responsibilities of an editorial assistant? ?
?
?? ?A:Though I m sure it varies from company to company, I think it would be safe to say that being an ?
editorial assistant involves a lot of typing, filing, and general administrative work. I would probably be ?
expected to read and evaluate book proposals, write manuscript rejection letters, have some limited ?
correspondence with authors, and generally assist the editor in whatever needed to be done.  ?
?
36 问:你熟知什么电脑系统和软件?  ?
?
答:我用过装有办公软件的个人电脑,软件包括WORD、WORDPERFECT、LOTUS 123 和 EXCEL。同样我也有 ?
使用 MACINTOSH 系统的经验。通过对电脑网络的研究,我已对局域网熟悉起来。我们使用某公司的电脑系统 ?
和软件,它们就培训我们如何排解一些基本的故障问题。在今天的商业环境里,电脑操作能力是必需的。WORD ?
文字处理程序和 EXCEL 电子制表经验是必要的,熟悉数据库的操作或制图程序也一样有用。大多数行业使用 ?
PC 机,但很多创新型领域,如出版业和广告业就使用 MACINTOSH。假如你正在面试这个领域里的一家公司, ?
你会发现熟悉 MACS 的好处。   ?
?
?? ?Q:What computer systems and software do you know? ?
?
?? ?A:I ve used PCs with general office software such as Microsoft Word for ?
Windows,WordPerfect,Lotus123,and Excel.I have some experience with Macintosh systems as well. And ?
through my search for a computer network,I“ve gained some familiarity with local networks;the computer ?

----------------------- Page 14-----------------------

company we used trained me on basic troubleshooting issues.  ?
?
37 问:举出一个例子说明你是如何不顾困难把一个项目坚持到底的。   ?
?
答:实际上我已逐渐退出某个账目,但作为一个顾问仍保持着对其跟踪服务,因为那个顾客威胁说要是他不跟 ?
我交易,他就撤销账户。3 个多月来,我一边做补偿调整工作,一边逐渐减少出面次数,这样就使那顾客觉得 ?
愉快多了。示范你是如何收集资料和预见并解决困难的。你的回答应集中在如何解决困难和执行方案上,而不 ?
是集中在困难的本身。   ?
?
?? ?Q:Give an example of how you saw a project through,despite obstacles. ?
?
?? ?A: I actually rotated off an account but kept my hand in it as an adviser, because the client had ?
threatened to pull the account if he wasn t dealing with me.Over three months I was able to make the client ?
more comfortable with my replacement while I slowly decreased my presence.   ?
?
38 问:告诉我你做决策的一个例子。  ?
?
答:我曾努力把我们的生产系统转变为专用路线。最大的问题就是说服厂里的工人,因为他们要学会用不同的 ?
方法来做这工作,但这个策略是可行的。我向他们保证在几个月内这份工作就会变得很容易了,那时我们每个 ?
职员每周能节省4 个工作时,我还说服了管理部门用一半储蓄去提高利润分红,这样做也赢得了员工们对我的 ?
支持。描述你坚持达到目标的一个事例。个人目标(例如:一个可以反应你发展一项新技能的兴趣的个人目标) ?
在这里会更适合。说明你怎样收集资料、预见困难和对付压力的。   ?
?
?? ?Q:Share an example of your determination. ?
?
?? ?A:I led an effort to change our production system over to dedicated lines.The biggest problem was ?
convincing the factory workers that this strategy made sense,even though they d have to learn to do their ?
jobs differently. ?
?
?? ?I assured them that within a few months their jobs would be easier,and we“d save about four man hours ?
per employee per week.I convinced management to increase the profit sharing account using half of those ?
savings,which also helped get the employees on my side.   ?
?
39 问:让我听一下你勤奋或有恒心的实例。  ?
?
答:上次在我们系统安装的过程中,顾客改变了要求。在新的花费由顾客负责的条件下, ?
?
我的同事同意了顾客的要求,决定按时完成工作。虽然知道这份工作要3 个月时间才能完成,但我们每周花 70~ ?
80 个小时,最后我们完成了。描述你自己的职业个性,包括有毅力、勤奋刻苦和有责任感。说明你如何收集资 ?
料、运用时间管理技巧或有超前意识。举出具体例子。 ?
?
?? ?Q:Share an example of your diligence or perseverance. ?
?
?? ?A:About halfway through our last system installation,the client changed her requirements.Our partner ?

----------------------- Page 15-----------------------

agreed that,at the new costs the client would incur,we could still meet the original completion date.It took ?
about seventy to eighty hours a week for us to get the job done,but we did it,knowing that it would be over ?
?
within three months.   ?
?
40 问:描述你解决棘手的问题或是谁都不愿意接受的任务的情况。   ?
?
答:我必须决定在我的部门里要取消哪项开支才可以使花费降低大概 5%。我尽可能地保持客观。最后结果是 ?
通过减少每个科组领导的旅游开支,让他们负担所要减少的经费的 25%,这是我们销售分部的一大笔经费。在 ?
可能的时候减少出差,并通过买打折机票而实现大部分的节约。描述你曾愿意甚至是自愿去解决的一个曾被尝 ?
试但未能解决的问题。或者描述你完成的即使在短期内不甚受欢迎,可对公司的长远利益有重要作用的事情。 ?
例如,你的回答或许应包括对待一个难对付的员工或改进工序计划。   ?
?
?? ?Q ? ? escribe a time when you tackled a tough or unpopular assignment. ?
?
?? ?A:I had to determine which budgets would be cut within my division to yield an overall 5 percent cost ?
reduction.I tried to remain objective and keep the personalities of department heads out of the ?
decision.Ultimately,I ended up getting each department head to commit to a 25 percent reduction through ?
frugal travel expense planning,which was an enormous part of our sales division“s costs.We accomplished ?
most of the savings by combining trips and by securing two week advance airline reservations whenever ?
possible.   ?
?
41 问:你现任的老板会不会把你看做是一个有超前意识的员工?  ?
?
答:绝对会。实际上,在我年度工作评语里她说我是她员工队伍中最可靠和适应能力最强的人。我认为主要归 ?
因于我善于应变和超越别人的能力。您想听一个例子吗?随时准备提供一个你毅然坚持到底并获得重大成果的 ?
重要项目。说明你在解决一个棘手问题时的可靠性和自觉性。假如你描述你“长时间工作”,则要保证说明你这 ?
个时间是高效的,而不是低效 率的。    ?
?
?? ?Q:Would your current boss describe you as the kind of employee who goes the extra mile? ?
?
?? ?A:Absolutely.In fact,on my annual evaluations she writes that I“m the most dependable and flexible ?
person on her staff.I think this is mostly because of my ability to juggle and prioritize.Would you like an ?
example?  ?
?
42 问:讲述你没能发挥你能力的一次事例。  ?
?
答:我第一次被引见给董事会的时候,我没有料到他们会问其他一些问题。除了我准备汇报的事情外我没有准 ?
备其他任何东西。现在我的上司和我都绞尽脑汁提前准备所有的“怎么样”。这个问题要求求职者去叙述一次消 ?
极的情况。根据问题的意思讲一件早期因没工作经验而造成的工作失误。然后说明作为上次的经验教训,你现 ?
在有了更好的判断能力。 ?

----------------------- Page 16-----------------------

?? ?Q:Tell me about a time you didn t perform to your capabilities. ?
?
?? ?A:The first time I had to give a presentation to our board,I failed to anticipate some of their questions.I ?
was unprepared for anything other than what I wanted to report.Now my director and I brainstorm all the ?
?
whatifs in advance.  ?
?
  ?
?
43 问:员工们有的注重思想,有的注重实干,你如何评价自己呢?  ?
?
答:对我来说在每个项目上都有明确的方向是重要的,那就是为什么与思路清晰的管理者在一起,我能成为很 ?
好的支持者的原因。我总是能很好地完成任务。通过这个问题,面试官在寻找一个恰当的人选。假如工作以团 ?
体为主而该应聘者偏爱独立工作,那问题就出现了。在完成过去的工作项目时,你是否按工作任务所指定的界 ?
限进行呢?   ?
?
?? ?Q:Employees tend to be either concept oriented or task oriented.How do you describe yourself? ?
?
?? ?A:It“s important for me to have clear direction on each project.That“s why I“m good in support roles,with ?
managers who have very specific ideas.I m thorough at carrying out the tasks.   ?
?
44 问:你的同事会告诉我有关你注意细节方面的什么呢?  ?
?
答:我的同事总是靠我给他们指出他们工作中忽略的东西,所以他们很可能会告诉您,我在工作中考虑得很周 ?
密。在这里,面试官感兴趣的是应聘者的独立性和完成工作的能力。你负责任吗?你是否卓有成效地为团体活 ?
动做贡献而不是被卡在一些无关紧要的细节上?你能有效地利用你的时间吗?假如是的话,举出一个别人称赞 ?
你的例子。   ?
?
?? ?Q:What would your colleagues tell me about your attention to detail? ?
?
?? ?A:My coworkers always count on me to help them think through what might have been overlooked,so ?
they probably tell you I think throug processes from A to Z.   ?
?
45 问:日常工作中,你怎样应付压力?  ?
?
答:我每周至少出去吃一顿饭并借此清理一下我的大脑。我自己有一个原则,即直到我觉得冷静了才对事情作 ?
出反应。我先思考,然后行动,我已学会了加班加点地干活。在这里,叙述一个你已解决的压力较大的项目, ?
及你在这个项目中组织每一步骤时所采取的具体行动,以及如何把工作坚持下去的事例,这可能会有好处。在 ?
压力下你是如何保持心境的平和及保证你的职业水准的?   ?
?
?? ?Q:How do you manage stress in your daily work? ?
?
?? ?A:I try to get out for lunch at least once during the week to clear my head.I also have a personal rule that ?
stops me from reacting to any problem until I fee calm about it.I think,then act,but I ve learned to do that ?
?
over time.  ?

----------------------- Page 17-----------------------

46 问:如果事情不按你所计划的发展,你又如何重新部署呢?  ?
?
答:我开始想像有可能出现的最坏结果,然后找出能避免那糟糕结果出现的预防措施。这样做之后,我通常都 ?
能取得和原定目标不相上下的结果。我前面叙述的那个培训例子就是证明。描述曾经出现的困难迫使你改变原 ?
来的计划,但你还是达到了预期的目的。你是否得到别人的协助支持才能实现这个目标的?吃一堑,长一智, ?
你以后又是如何预见困难的呢?   ?
?
?? ?Q:How do you regroup when things haven“t gone as planned? ?
?
?? ?A:I start by trying to imagine the worst possible outcome;then I back up and identify precautions I can ?
take to avoid that scenario.In this way I usually end up with a result close to the original goal.The training ?
example I described earlier is proof of that skill.   ?
?
47 问:在你目前的工作中,你是如何对工作任务的轻重缓急排序并用什么措施来处理的?  ?
?
答:我的办法就是每天一大早就首先处理两大客户的事务。这样,如果有什么问题出现的话,即使最挑剔的顾 ?
客也被照顾得很好。说明你是如何收集资料、如何预见困难和如何应付压力的。叙述一下你的一些个人工作习 ?
惯,这些习惯能使你按轻重缓急的次序去安排工作且又能避免管理过细或运作停滞。几年来,有什么方法使得 ?
你能越来越好地把握时间?   ?
?
??Q:How have you prioritized or juggled your workload in your current job? ?
?
??A:I juggle by working only on my two major accounts early in the day.That way,if interruptions occur,my ?
?
most critical customers are taken care of. ?
?
48 问:说说在最近的一份工作里,你是怎样改进职业技能的。  ?
?
答:最令我骄傲的是我对数据库技术的应用。例如,在我们的邮寄服务里,过去对邮件进行人工分类需花费几 ?
天的时间,现在通过快速的特征搜索法只需五分钟就完成了。描述一下为了提高工作效率而提高了工作技能。 ?
一些典型的例子有可能包括:学会一个新软件的应用、参与专业研讨会或者参加成年人学习班。   ?
?
?? ?Q:Describe a professional skill you ve developed in your most recent job. ?
?
?? ?A:I“m most proud of my new skills in applying database technology,for example,in our mailing ?
services.What used to take us days of manual sorting now takes five minutes through a quick search ?
?
feature.   ?
?
49 问:为什么服务是一个如此重要的问题?  ?
?
答:服务是令消费者满意的重要因素。它和成本一样重要甚至比成本更重要。如果顾客得不到他所期望的或更 ?
好的服务,他就不会是你公司的回头客了。此外,这个顾客在你的公司的体验会影响市场上大批顾客对你公司 ?

----------------------- Page 18-----------------------

的看法。人们肯定会相互交流信息。这不仅影响效益,也影响将来的销售。在很多场合,服务能成为一个公司 ?
有别于其竞争者的原因之一。信誉差的服务会使一个公司在市场上的地位大打折扣。面试官想断定这个人选是 ?
否懂得对顾客的服务能在市场上树立积极形象的重要性,以及顾客服务质量对新销售业务的影响。出色的顾客 ?
服务能极大地帮助建立长期客户关系及促进业务的运转,这是盈利公司的生命线。公司的客户关系越长久,公 ?
司的盈利可能性就越大。 ?
?
?? ?Q:Why is service such an important issue? ?
?
?? ?A:Service is a major contributor to customer satisfaction.Just as important as,or maybe even more ?
important than,cost.If a customer isn t receiving a level of service that meets or exceeds his or her ?
expectations,that customer wouldn“t be a customer for very long.In addition,that customer s experience with ?
your company may affect how potential customers in the marketplace view your company.People do talk and ?
share information.This may affect not only profits but future sales as we ?
?
?? ?ll.In many instances service may be the one thing that distinguishes a company from the competition.A ?
bad reputation for service may compromise a company s position in the marketplace.   ?
?
50 问:告诉我某次你遇上一个怒气冲冲的客人的情形。你是怎样处理这种尴尬场面的? ?
?
答:我在电话公司的顾客服务部时经常会接触到一些怒气冲冲的顾客。发生这种事情时,我尽可能心平气和地 ?
与顾客交流,目的是为了让顾客以公事公办的态度来处理事情,且重点是解决问题,大多数时候我能处理好问 ?
题,使顾客满意。不过我印象特别深的是一次顾客在电话里用脏话骂人,我尽力保持平静且不让我个人的感受 ?
融入这种情景,我不理会那些粗言秽语,我只是对之作了一些记录,继续尽力地帮助他。可他仍是骂个不停, ?
所以,我礼貌地叫他稍后再打电话来找我们的经理。因为在那种情况下,我知道我是没办法解决这个问题了。 ?
在许多情况下,当别人发脾气或心烦意乱时,你如何反应是很重要的,特别是在服务业里你的反应尤为重要。 ?
面试官在寻找能证明你有能力从事大量接触公众的工作的证据。举出一次你遇上的麻烦,而你又是如何解决问 ?
题的例子。你回答时应举例说明你的成熟态度、你的交际能力和洞察别人的需要和感受的能力。   ?
?
?? ?Q:Tell me about a time when you had to deal with an irate customer.How did you handle the situation? ?
?
?? ?A:My customer service position at the telephone company involved dealing occasionally with irate ?
customers.When that happened,I d try to talk in a calm,even voice,in order to get the person to respond in a ?
businesslike manner and focus on trying to resolve the situation.Most times I was able to rectify the problem ?
and pacify the customer,but I remember one incident in particular in which the caller became verbally ?
abusive.I tried to remain calm and professional and not to let my personal feelings enter into the situation. I ?
didn“t respond to the abuse,I just made a note of it and continued to help the customer as best I could.When ?
the abuse persisted,however,I politely asked him to call back and ask for my manager,because at that point I ?
knew I couldn“t resolve the problem. ?

----------------------- Page 19-----------------------

?? ? ? ? ?HH ?
?
51 问:你的私人生活是否存在对你的职业造成影响的问题?  ?
?
答:我总是很注意把自己的私人生活与职业生活分开。我认为在给病人治病时,重要的是保持客观。一个临 ?
床医生应该能够控制自己的感情而不带偏见地给病人看病。假如你把个人的问题或感受发泄到病人的身上, ?
那只能对病人造成伤害。这个问题对于在医疗服务领域工作的人尤为重要。面试官想知道作为一个独立个体, ?
你是如何完善你的人格的。假如你有不能克服的个人问题,这些问题就会影响你和你病人的关系,也有可能 ?
影响你对病人的诊断,同时影响你的治疗方案和治疗建议。使面试官深信你能把私人的感受和职业行为分开 ?
来。例如,假如你不能积极处理好危急关头的事情,你就不可能真正帮助你的病人面对创伤问题,因为那会 ?
引发你太多个人的强烈情绪。   ?
?
?? ?Q:Are there any issues from your personal life that might potentially have an impact on your ?
professional career? ?
?
?? ?A:I m always careful to separate my personal life from my professional life.I believe it“s important to ?
remain objective when treating patient s.A therapist should always be able to take an emotional step back in ?
order to make an unbiased assessment of a patient.It only hurts the patient when you try to project your ?
own issues and feelings onto that patient.   ?
?
52 问:什么时候你的交往能力受到了考验?  ?
?
答:一次一个顾客要求退还那件她明显已穿过的晚装的钱。她抱怨说衣服干洗后变了另一种颜色,而洗衣服 ?
的人告诉她是布料不好。虽然我认为她是不诚实的,但我马上就退还她的钱。我认为不让别的顾客听到她的 ?
话而怀疑我们的高质量产品更为重要。叙述你客观地解决和顾客或伙伴的一个矛盾的实例。你是怎样表现你 ?
的同情心及如何建立和谐气氛的?   ?
?
?? ?Q:When have your skills in diplomacy been put to the test? ?
?
?? ?A:A customer came in once and demanded money back for an evening dress that had apparently been ?
worn.She claimed it was a different color after dry cleaning and that the cleaner said the fabric was faulty.I ?
quickly told her we d happily return her money,even though I didn t think she was being honest.I ?
decided it was more important to keep other customers from hearing her and maybe doubting our high ?
quality merchandise.   ?
?
53 问:告诉我某次你不得不延长工作期限的情形。  ?
?
答:一次工作已经进行两周了,可是在工作进行当中,很明显地顾客又要求我们多加几项特性。我重新和顾 ?
客商谈,记下他的目的和要求,给他一张像菜单一样的价格表,那上面他可以有更多的选择,但必须付更多 ?
的钱和等待更长的时间。他选择了一个他认为改变要作出3 个星期相应调整的中间档次。为了使一项工程的 ?
全部目标圆满地实现,描述一下你的责任感和自觉性。假如你不调整工作期限的话,将会使什么目标大打折 ?
扣?  ?

----------------------- Page 20-----------------------

?? ?Q:Tell me about a time you had to extend a deadline. ?
?
?? ?A:Two weeks into a job,it was clear that our client expected us to add more feat ures as we went ?
along.I renegotiated with the client,outlined his goals,and showed him a price structure similar to a ?
menu,from which he could choose more features at a higher cost and in a longer time frame.He opted for ?
something in the middle that he understood would cause a three week adjustment to the schedule.  ?
?
54 问:你想努力提高或改变什么方面的个人技巧或工作习惯呢? ?
?
答:我必须学会拒绝。我过去常爱帮助别人,甚至到了别人滥用我的好意的地步。现在我向能有回报的人提 ?
供帮助。总的来说,交换是比较公平的。随着时间的推移,我们办公室人员的合作也大大提高了。这个问题 ?
与“叙述你在最近的工作上是如何改进职业技能”相似。可是,在这里你很可能想谈及从最早的工作或在相对 ?
较久远的时间里,你技能的发展,但要使面试官相信这种特殊的工作习惯不再是一种工作阻碍了。   ?
?
?? ?Q:What personal skill or work habit have you struggled to improve? ?
?
?? ?A:I had to learn to say no.I used to be helpful to the point that other staff abused my goodwill.Now I ?
offer to help by countering with something I“d like help on in return.On balance I beileve the trade off is ?
more equitable,and cooperati on in our office has improved over time.   ?
?
55 问:你在桌上放什么书?  ?
?
答:我放一本好的字典在桌上,我也会放一本strunk and white,这是一本好的参考书,能查找高中或大学 ?
里学过但又忘掉的语法知识,或者在遇到特别困难的情形也可使用。招聘者可能有兴趣判定你对你的职业有 ?
多重视。一本好字典和好的参考书对于一个从事写作的人来说是手头必备书,你可能也会把喜爱的小说放到 ?
桌上。   ?
?
?? ?Q:What books do you keep on your desk? ?
?
?? ?A:I keep a good dictionary on my desk.I also keep Strunk and White,which is a good reference for ?
looking up all the grammar rules that you learned in high school and college but forgot,or for particularly ?
?
difficult situations. ?
?
56 问:你愿意到另外一个城市定居吗?  ?
?
答:我宁愿留在这里,不过可能的话我会考虑一下。尽管在某些初次面试中,你也许会被问到许多像这种能 ?
代表你利益的问题。尽管这样的问题对一个初次面试的人来说不公平,回答不好的话,你也许什么都得不到, ?
甚至还会失去所有的东西。假如你在初次面试时被突然地问到这样的问题,只需说些如“当然有可能”或者“我 ?
愿意考虑一下”之类的话。 后来,如果你得到了这份工作,你会知道具体的工作条件,然后决定你是否愿意 ?
接受这个职位。记住,在提供工作阶段,你有大部分的谈判权利,而且雇主也许会很愿意为你提供你所需要 ?
的东西。如果那些不成问题,你也许会想说明一下,经过重新考虑,你已决定了不迁往别处,但是你想让雇 ?
主知道可以考虑把你安排在其他的在将来开放的职位上。 ?
?
?? ?Q:Would you be willing to relocate to another city? ?

----------------------- Page 21-----------------------

?? ?A:I d prefer to be based here, but it“s certainly apossibility I d be willing to consider.   ?
?
57 问:经常需要出差的工作适合你的生活方式吗?  ?
?
答:对我或我的家庭来说,这种经常需要出差的顾问工作是完全没有问题的。我的妻子是航班上的乘务员, ?
我们俩都无法过朝九晚五的生活。   ?
?
?? ?Q ? ? oes the frequent travel required for this work fit into your lifestyle? ?
?
?? ?A:The frequent travel in this consulting positionis no problem for me or my family. My wife is an airline ?
flight attendant, so neither of us follows the typical nine to five routine. ?
?
58 问:你的脑袋是什么颜色的?  ?
?
答:我的脑袋是红色的,因为我总是充满激情,我时刻都在为新的计划和主意而燃烧。小心你随时都会被问 ?
到一些滑稽的问题。面试官的目的不是想难倒你,而是发现这一刻你会作出什么反应。当问一些标准的问题 ?
时,因为人们准备过了,面试官就很难去真正了解一个人。例如,一个广告业招聘者,就会尽可能避免这种 ?
情况。回答这种问题不存在对或错。实际上,招聘者不会真正在乎你的回答。他只是不想听到如:“我不知道, ?
我想它是蓝色的,因我是这样想像的”这样的回答,关键是要看你是否有创意和如何思考,一定要解释你为什 ?
么这样回答。   ?
?
?? ?Q:What color is your brain? ?
?
?? ?A:My brain is red because I m always hot.I m always on fire with new plans and ideas.   ?
?
59 问:假如你一进电梯,就发现电梯里的人都面向电梯壁,你会怎么做?  ?
?
答:我想我会向前看并大声说:“你们知道,向前看要舒服得多。”像广告和制图这种创意性领域里的面试是 ?
不同于别的工作面试的。广告业招聘者会采用不同的面试形式和步骤,通常是引导一种行为式的面试。招聘 ?
者问这类问题,是要发掘在特别真实的生活环境中你的行为是什么样的。   ?
?
?? ?Q:If you got on an elevator where everyone was facing the back,what would you do? ?
?
?? ?A:I think I d face the front anyway and say aloud,“It“s really much more comfortable facing ?
forward,you know.”  ?
?
60 问:考虑一下以下的情景:一天晚上,你工作到很晚,是留在办公室最后的一个人。你接到一个找管理人 ?
员的紧急电话,是销售代表打来的,现在他正在会见一个潜在的客户。他要对一个问题作出答复,否则的话, ?
明天就太晚了。你能回答这个问题,但这超出了你应有的职权范围。这种情况下你会作出什么反应? 答: ?
我会收集所有有关的资料、文件证明,然后回答他这个问题。第二天早上我会给管理人员留张纸条,告诉他 ?

----------------------- Page 22-----------------------

这件事的详情,说明我所作的决定和解释我的思考过程。这个回答显示出求职者对他自己的能力充满信心, ?
而且他在处理紧急事件的时候是靠得住的。同样,你的回答应表明,在棘手的情况下,你绝不胆怯做一名决 ?
策者,即使这种情况下的决定超出你的职权范围。   ?
?
?? ?Q:Consider the following scenario:You re working late one evening and are the last person in the ?
office.You answer an urgent telephone call to your supervisor from a sales rep who“s currently meeting with ?
a potential client.The sales rep needs an answer to a question to close the sale.Tomorrow will be too ?
late.You have the expertise to answer the question,but it“s beyond your normal level of authority.How would ?
you respond? ?
?
?? ?A:I“d get all the pertinent information,taking well documented notes.I“d then answer the question ?
based on my knowledge and the information provided.I“d leave my supervisor a note and fill him or her in on ?
the details then next morning.I“d be sure to explain my decision,as well as the thought process behind ?
?
it.   ?
?
61 问:你认为那些生产好产品的公司为什么会失败?  ?
?
答:参与产品设计或生产的人员必须对产品完全了解和充满信心,并能定期使用它。只有这样他们才能对产 ?
品进行不断的改进,满足顾客的需要。任何产品都必须不断改进,从而满足顾客日益变化的需求。只有让员 ?
工都参与产品的生产并对之保持热情,才能使改进成为可能。这是个关系到求职者作为领导者是否有远见的 ?
问题。假如你被问到这样的问题,你最好谈及一项产品或想法失败的具体例子,而失败是由于员工或其他顾 ?
客缺乏热情。你不要过分地吹毛求疵,应谈及你采取了什么与众不同的措施。   ?
?
?? ?Q:Why do you think that some companies with good products fail? ?
?
?? ?A:Employees who are involved in the design and/or manufacture of a product must totally understand ?
and believe in the product nd use it on a regular basis.Only in this way can they continually modify and ?
improve it to the customer“s satisfaction.Any roduct must be constantly fine tuned to meet the changing ?
needs and demands of the consumer.Only by getting the employees nvolved with the product and excited ?
about it can this improvement occur.   ?
?
62 问:你的应变能力如何?  ?
?
答:从前,在我们新产品投产时,都是我们的总工程师发布一则关于新产品优良性能的评论。但是当我负责 ?
一项新产品的投产时,我决定让我们3 个最大的客户录制一盘宣传我们新产品的录像带,用于我们的市场推 ?
销活动。这种做法大大提高了我们的信誉,而且销售量超过了6 个月的销售定额。现在我们通常都采用这种 ?
方式来推出我们的产品。这是个考察求职者的创造力和主动性的问题。举一个你如何改变计划或方向并且取 ?
得同样或更好效果的例子。你要侧重谈你怎样获得至关重要的信息或者是你如何改变个人作风获得与别人合 ?
作的机会 ?
?
?? ?Q:How resourceful are you? ?
?
?? ?A:At one time,for all of our new product launches,our chief engineer would release a press statement ?
about its virtues.But when I was given responsibility for a new launch,I decided to get three of our largest ?

----------------------- Page 23-----------------------

customers to videotape an endorsement or use in our marketing campaign.The result was a far higher level ?
of credibility,and we exceeded our six month sales quota.We now use personal endorsements routinely ?
when we launch our products.   ?
?
63 问:向我证明你的说服能力。  ?
?
答:在我做暑期实习生期间,我被派去对一主要公共设施的所有通讯费用基准进行调查研究。我必须取得属 ?
于几个不同部门的员工的一致意见。遗憾的是,因我是实习生,被拒绝合作。我不得不和每个员工单独会面, ?
并说服他们,我现在所做的一切最终都是有益于他自己的部门及整个公司。经过一个月的努力,我终于说服 ?
了他们,计划得以圆满地实施,最后拿到了因努力而挣得的奖金。  ?
?
这是个考查领导能力的问题,不过尽可能别用你被指定为领导者的例子。可能的话,描述你没有真正职权的 ?
一次经历,但你运用你的说服能力获得人们对你的支持。描绘你努力的目标和你的努力的结果。大家为什么 ?
会信任你?   ?
?
?? ?Q:Give me proof of your persuasiveness. ?
?
?? ?A ? ? ?uring my summer internship I was assigned the task of conducting a benchmarking study for all ?
?
the communicationexpenditures for a major utility.I had to get the consensus of employees in several ?
different departments.Unfortunately,they resented the fact that I was just a summer intern,and they ?
refused to cooperate. I had to schedule individual meetings with every employee and persuade each one ?
that what I was doing would be ultimately beneficial to his or her own department and to the company.After ?
a frustrating month I finally got everyone“s cooperation,the project went flawlessly,and in the end I received ?
a bonus for my efforts.  ?
?
64 问:描述一下在你的工作经历中,当现有的工序不管用时,你对此怎么做。  ?
?
答:我工作过的电信公司的入户订单系统简直混乱不堪,定单不能及时地处理。我搞了一份工作流程表来表 ?
明这是影响生产效率的障碍,然后说服我的老板,应当花10 万美元建立一个全新的系统。他勉强同意了,但 ?
要求我这个新系统最好要能省钱。一年之后,这项计划给投资带来了两倍的收益。面试官想知道这位求职者 ?
起什么样的带头作用,采取什么创新方法改变一种错误的工序。证明你可以创造性地解决问题并且能对付计 ?
划行不通的困境。你是否达到了你要的效果?   ?
?
?? ?Q ? ? ?escribe a time in your work experience when the existing process didn“t work,and what you did ?
?
about it. ?
?
?? ?A:The order entry system at the telecommunications company where I worked was a mess.Orders ?
weren“t being processed properlyor in a timely manner.I did a work flow analysis to identify the ?
bottlenecks,and then I convinced my boss that we needed to spend one hundred thousand dollars on a ?
totally new system He reluctantly agreed,but with the caveat that“This had better save us money.”After ?

----------------------- Page 24-----------------------

one year,the project had paid for the investment twofold.  ?
?
  ?
?
65 问:描述一次你不得不改变领导风格。  ?
?
答:通常我是那种很有远见而且喜欢授权给下属的领导,但是我希望我下达的命令能立刻执行。当我被派去 ?
负责一项扩大产品出口的任务时,9 个人来协助我一起工作,接着我开始授权。我很快意识到,尽管这群员 ?
工有很好的国际背景,但他们对我计划的反应却不太令人满意。实际上,他们想参与计划的设计。我同意花 ?
半天的时间与他们谈论,然后我意识到他们也有很好的点子。使计划进展的惟一方法是鼓励工作组的全体人 ?
员为我们的出口问题提供解决方案。我想这些人会一致认为,在必要的时候,我能灵活地、乐意地去改变我 ?
的领导风格。你回答这个问题时应强调你能让不同的人都感到称心,所以能产生较好的工作关系。叙述要具 ?
体,你如何主动改善不理想的情况?其他参与者对你会有什么评价?   ?
?
?? ?Q:Describe a time you had to alter your leadership style. ?
?
?? ?A:I“m normally a strong leader who has good vision and enjoys delegating,but I expect my orders to be ?
carried out promptly.When I was assigned a project to increase our product exports and was given a ?
committee of nine people to work with,I immediately assumed I had the best plan and began my normal ?
routine of delegating.I quickly realized,though,that this group of employees,with international ?
backgrounds,wasn t responding well.In fact,they asked to have input into my plan.I agreed to spend half a ?
day talking with them,and then I realized that they,too,had good ideas.The only way to move ahead on the ?
project was to encourage the entire group to offer solutions to our export problem.I think these people ?
would agree that ?
?
?? ?I“m flexible and willing to modify my leadership style when the need arises.  ?
?
66 问:以前的同事或部属如何描述你的领导风格?  ?
?
答:我的同事可能会说我的领导风格是少说多干有魄力的。决策时我不会小题大做,在决策过程和执行计划 ?
的行动中,我设法让每个人都参与。我的同事确实相信我给整个集体带来了积极的干劲并且启发了别人。面 ?
试官正设法断定当应聘者的证明人或其同事接到电话时会对应聘者作出什么评价。实事求是地回答,不要过 ?
分渲染或过分谦虚。坦白地描述你的领导风格,举些反映你个人工作方法的具体例子。以前的同事总的来说 ?
是否积极地评价你对部门的贡献?   ?
?
?? ?Q:How would a former colleague or subordinate describe your leadership style? ?
?
?? ?A:My colleagues would probably say that my leadership style is the strong,silent type.I don t make a ?
big deal about being in charge or making decisions.I try to involve everyone around me in the ?
decision making process and in carrying out a plan of action.My colleagues truly believe that I bring a lot of ?
positive energy to our group and that I help motivate others. ?
?
   ?

----------------------- Page 25-----------------------

67 问:描述你作为领导最称心如意的情景。  ?
?
答:我的一项才能是解决复杂的问题,并且使问题的难度降到最低,我也擅长教导别人。因此是不管什么时 ?
候遇上复杂难题,别人总是设法让我找出解决办法,然后教他们如何去继续。所以我发现在这种情况下,我 ?
是有影响力的领导人。但在高级行政管理部门,我不是一个特别有影响力的领导。我的爱好是处理、解决一 ?
些实际情况和数据。当有其他问题,如政治上的或感情上的因素要考虑时,通常我宁愿别人带头,而我决心 ?
做个好队员。除此以外,所有其他情形下我都以一个正常领导者的身份出现。描述你作为一名富有创造力的 ?
领导,你所有的经历和人们对你的信任的一些情景。在这些情景中人们为什么倾向于听从你的领导?这是应 ?
得权力的问题,而不是完全权力的问题。相反地,假如你需要讲述你是个能提供帮助的人而不是领导的情形 ?
时,你能确认这种问题,尽管你不太注意继续做下去,或者你觉得自己太固执己见了或偏向于公平地管理集 ?
体。之后用你已经把领导人这个角色扮演得很好的事例作结束。   ?
?
?? ?Q:Describe the situations in which you re most comfortable as a leader. ?
?
?? ?A:One of my talents is to take complex issues or problems and break them down into the simplest ?
parts.I“m also good at teaching other people.As a result,whenever I“m faced with a complex problem,other ?
people tend to let me find a solution and ?instruct them on how to proceed.As a result,I“ve found that I“m ?
an effective leader in this kind of situation.I“m not a particularly effective leader,though,in a highly charged ?
poltical environment.My perference is to deal with facts and data.When there are other issues like political or ?
emotional factors to consider,I often prefer that someone else take the lead,and I simply resolve to be a ?
good team player.In all other situations I normally surface as a leader.    ?
?
68 问:描述一下你与地位较高的人及地位较低的人一起工作的融洽程度?  ?
?
答:每天两次送邮件的那个邮差已经成了我的好朋友。我曾经邀请他到家里与我的家人见面,而且在周末我 ?
们经常一起参加棒球比赛。我与总经理的关系也很好,我俩有共同的兴趣,包括航海和在冬天猎鹿。这里要 ?
说得具体,告诉面试官你已经形成了一种能和各种各样的人一起工作的风格。 ?
?
?? ? ?Q:Describe your comfort level working with people of higher rank and people of lower rank. ?
?
?? ?A:The person that delivers our mail twice a day has become a good friend.I ve invited him to my ?
house to meet my family,and we often go to baseball games together on the weekends.I can also relate well ?
to my general manager.We both have common interests,which include sailing and elk hunting in winter.  ?
?
69 问:在你最近的一份工作里,最值得夸赞的是哪方面?  ?
?
答:我最喜欢的就是作为一个招聘者,当你招聘到最佳的人选时那种成功的感觉。我总是对新招聘来的员工 ?
和他们的经理进行定期检查。良好的发展报告使我倍受激励。面试官感兴趣的是求职者对工作的适应程度。 ?
什么是你做得特别好的?且在下一份工作中你想做得更好的是什么?作总结时侧重你在你的事业中探索的新 ?
经验。你的回答应该与你正在面试的职位密切相关。   ?
?
?? ?Q:What were the most rewarding aspects of your most recent job? ?
?
?? ?A:My favorite aspect of being a recruiter is the feeling of accomplishment you get when you know ?

----------------------- Page 26-----------------------

you ve made a good match.I always make periodic checks on the recent recruits and their ?
managers.Positive progress reports keep me motivated. ?
?
70 问:你现在从事的这份工作有什么局限性?  ?
?
答:我的工作现在受到限制,因为这个产业已处于停滞状态。实际上这也磨炼了我在维持市场方面的技巧。 ?
通过一些令顾客满意的活动稳定顾客,这些活动能提高我们的名气,使我们在竞争中获胜。简单地讲一两个 ?
原因,说明为什么现在的工作不能使你有所发展。思考一下这个问题:“为什么你准备辞去现在的工作?”最 ?
重要的是保持积极的心态,侧重你工作中做得好的和你想强调的东西。   ?
?
?? ?Q:What are the limitations of your current job? ?
?
?? ?A:My job now is limited because the industrys simply not in a growth mode.Actually,that s why I ?
became skilled in defensive mar keting—retaining customers through customer satisfaction programs that ?
enhance our reputation and give us an edge over the competition.   ?

----------------------- Page 27-----------------------

?? ? ? ? ? ? HH ?
?
71 问:这份工作里,你最不感兴趣的是什么?  ?
?
答:我不希望做的一件事就是通过约见一个又一个小客户的代表。我发现在最近的销售领域里,我通过给予我的 ?
主要客户较好的服务,使得我们之间的合作增长了 20%。你可能想问面试官:“本职位前任员工在该工作中发现 ?
了什么困难?”不管他给你的答案是什么,你都要适当地做出反应,谈一下在这份工作中你最感兴趣的是什么。 ?
?
   ?
?
?? ?Q:What interests you least about this job? ?
?
?? ?A:One of the things I hope not to do is prospect extensively by meeting one on one with small account ?
representatives.I found in my last sales territory that I gave superior service to my major accounts by focusing ?
my on site time with them.I was able to grow my key account business 20 percent.  ?
?
72 问:你对这份工作的哪方面最有信心?  ?
?
答:我相信我确实可以有效地吸引众人的注意力。每当我站在前面提出一个新的构想时,我很快就赢得人们的支 ?
持。把你做得最好的事情推销出去,并且设法找到与它一致的工作,而且这份工作是你所熟知的工作的一部分。 ?
询问面试官,你的技能是否对最近的某个项目有所帮助。设法让面试官相信你所能提供的确实是该公司、该工作 ?
和该行业所需求的。   ?
?
?? ?Q:What aspects of this job do you feel most confident about? ?
?
?? ?A:I believe that I can engage an audience really effectively.When I get up in front of a room to present a ?
new idea,I can usually get people on my side rather quickly.  ?
?
  ?
?
73 问:从事这份工作,你最担心的是什么?  ?
?
答:我的临床经验给了我能胜任这份工作的自信。除了我从没正式管理过一家诊所这个事实外,我担心那些后勤 ?
人员是否能有效地回答来电。要从热线电话中获取你想要的结果,员工必须能有效地接听电话并回答有关问题。 ?
你可以扭转问题,反问面试官他是否担心你的资历。然后化解那些顾虑并表达你的自信,那就是你的技能是最适 ?
合该职位要求的,你的兴趣正与该职位相一致。提供证据来消除面试官所有的顾虑。    ?
?
?? ?Q:What concerns you most about performing this job? ?
?
?? ?A:My clinical experience gives me confidence that I can perform the job.Other than the fact that I ve not ?
formally managed ?
?
?? ?an outpatient clinic,I“m worried about whether the support staff is readily available to answer the ?
phones.To get the results you want with your hot line,staff will have to be available at all times to answer ?
questions about our services.  ?

----------------------- Page 28-----------------------

74 问:你能提供哪些和这份工作最紧密相关的技能?  ?
?
答:我的工程学学历使我逻辑思维能力较强,我知道这种能力在估计顾客的需要时是很有用的。我的学历同样有 ?
助于咨询公司,帮它们把业务推销给那些聘任了很多工程师的制造商。你的回答应与:“关于这份工作你最感兴 ?
趣的是什么?”这个问题所准备的答案相似。用例子来支持与你履历最密切相关的信息。   ?
?
?? ?Q:What skills do you offer that are most relevant to this job? ?
?
?? ?A:My engineering background gives me a logical problem solving ability that I know will be useful in ?
assessing client needs.That background will also help your consulting firm sell business to manufacturers who ?
themselves employ many engineers.   ?
?
75 问:就你的履历表来看,与这份工作相关的你的缺点是什么?  ?
?
答:您最担心的是什么?如果您担心的是我为无利可图的机构工作的诚意,那您听了关于我的家庭为慈善事业奋 ?
斗的叙述后,会对我的动机感到放心。在这里最好的方法是把问题转向,让面试官透露他所认为的你的缺点是什 ?
么。然后借这个机会改变面试官的主意。仍然给出具体的例子来证明你适合这个职位的能力。 ?
?
?? ?Q:Considering your own resume,what are your weaknesses in relation to this job? ?
?? ?A:What are you most concerned about?If you reworried about my sincerity in working for a nonprofit ?
organization,I hope that my discussion about my family s philanthropic efforts will make you more comfortable ?
with my motives.  ?
?
76 问:在你的上一份工作里,现实与你的期望有何差距?  ?
?
答:最难预见的事就是,公司的其他部门如何看待我在市场研究部门的工作。遗憾的是,我发现许多机构宁愿向 ?
外面寻求专业的研究服务,这就是我决定与你们公司联系的缘故。面试官试图断定,求职者在过去的工作中是否 ?
能客观考虑他对工作的适应能力。如果在很大程度上,你对这些事情都能作出好的判断,那么你很可能为了这份 ?
工作已细心地审查了你自己。面试官还想确定含混不清的事情不会在这份工作中重现。   ?
?
?? ?Q:How did the realities differ from your expectations in your last job? ?
?
?? ?A:The hardest thing to foresee was how other departments within the company would view my ?
market research department s work.Unfortunately,I found that many groups prefer to go outside for ?
specialized research services,and that“s really the reason I decided to contact your firm.  ?  ?
?
77 问:你怎样充实你目前从事的(或最近的)工作?  ?
?
答:假如我决定呆在我目前的工作岗位上,我会自愿地负责通讯方面工作,设法使我们所有的办公室和互联网相 ?
连或联系上别的信息资源。不要过细描述消极的事,描述你如何提高工作质量,使你的技能增加,从而敬岗乐业。 ?
别让面试官有这种印象,那就是假如你有什么不满意,你就不再对一项解决方案或一个计划的改进起作用。结束 ?

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面谈时应侧重讲下一份工作中你要追求的,你的回答应和该职位所提出的要求紧密联系。   ?
?
?? ?Q:How would you enrich your current (or most recent)job? ?
?
?? ?A:If I decide to stay with my current job,I m going to volunteer to be on the communications task ?
force,which is trying to get all of our offices linked to the Internet and other resources   ?
?
78 问:做这份工作,你能随时出差吗?  ?
?
答:如果受到充分的重视,我可以在任何需要的时候出差。就目前而言,我通常是每月出差一次。你的回答要和 ?
你正在申请的职位的要求一致,要反映出你对该工作和时间要求的真正理解。假如你对此不明确,可询问工作的 ?
规律性,并表示愿意定期地延长工作的时间。   ?
?
?? ?Q:Would you be able to travel as necessary to perform the job? ?
?
?? ?A:If I have adequate notice,I can arrange to be available for travel at almost any time of the year.As it is,I ?
usually travel about once a month for my current job.   ?
?
79 问:为什么对于一个有着你这样条件的人来说,这是一份特别好的工作?  ?
?
答:您刚才告诉我本职位的前一位职员做得非常出色,我自信在电子制表和数据统计上我有同样的技能。同样我 ?
会和你的审计组配合得很好,因为我来自那种环境,并且知道客户做什么使协商关系更富有成效。在这里,最好 ?
的回答是用对比方式,描述一下你最近的工作里的经历和成果。   ?
?
?? ?Q:Why is this a particularly good job for someone with your qualifications? ?
?
?? ?A:Based on what you ve told me about the last person who excelled in this job,I“m confident that I ve ?
the same skills in spreadsheet analysis and statistics.I“d also work well with your audit team,because I come ?
from that kind of environment and know what a client can do to make the consulting relationship more ?
productive.   ?
?
80 问:什么是你最有效率或最理想的工作环境?  ?
?
答:我喜欢每天清晨至少用一个小时准备一天的工作,这段时间内不受任何干扰,我通常在早上 7 点左右开始工 ?
作。此外,我喜欢有开放式的办公室,喜欢常有信息反馈,喜欢做什么事情都充满活力。同样,别人忙忙碌碌地 ?
工作,也有助于我更高效率地工作。面试官想知道求职者的工作环境对他的工作带来的影响。你对这个职位、部 ?
门的硬件设施,以及特定工作队伍的态度适应得如何?强调你在各种环境下的工作能力,以及你在不怎么理想的 ?
工作环境中如何通过努力提高了效率。   ?
?
?? ?Q:What s your most productive or ideal work setting? ?
?
?? ?A:I like having at least one hour of uninterrupted time in the early morning to plan my day.I usually start ?
around 7 A.M.Otherwise,I enjoy an office with open doors,constant feedback,and lots of energy and activity.It ?
helps me work more productively when I sense how busy everyone else is,too.  ?

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81 问:日常工作中,你喜欢固定的工作模式还是多变的工作模式?  ?
?
答:我喜欢工作多变且富有挑战性,这就是我经常请求从事艰巨任务的原因。我们前两次商讨的那两个方案就是 ?
我自行要求的,我不会让自己空虚无聊的。你的回答要与工作的要求相符。描述既能保持你的兴致,从而学到新 ?
东西,又不会让你厌烦的环境。   ?
?
?? ?Q ? ? ?o you prefer continuity in structure or frequent change in your daily work? ?
?
?? ?A:I enjoy change and challenge,which is why I frequently ask for the tough assignments.The last two ?
projects we discussed were ones that I asked for.I don“t allow myself to get bored.  ?
?
  ?
?
82 问:有效的时间管理已成为提高生产力的一个必不可少的因素。举例子说明你学会并应用到工作上的时间管 ?
理技术。  ?
?
答:我会定期使用日程安排软件,它能有效地帮我安排好每日、每周、每月或者每年的工作。它还有计划表的特 ?
点和提示选择功能,有助于在限定的时间内及时完成任务。一般来说,我总是朝着目标奋斗而且非常自觉。我喜 ?
欢每次用一定的时间和精力制定一份计划方案。我已发现这种方法有助于节省时间,这样使我能够实施我的新方 ?
案,并最终为部门节省了时间和金钱。回答这个问题时,谈谈你在工作中应用过的能节省时间和资源的分配时间 ?
的技巧。在这种公关领域里,时间是很珍贵的,面试官想看看你是不是一个珍惜时间的人。试举一个例子说明你 ?
是如何因为合理安排时间而提高生产力的。   ?
?
?? ?Q:Time management has become a necessary factor in productivity. Give an example of a ?
time management skill you ve learned and applied at work.A:I regularly use scheduling software, which ?
helps me effectively plan for the day, week, month, or year. ?
?
?? ?It also has a to do list feature and an alarm option,which is helpful for meeting timely deadlines. In ?
general, though, I“m very goal oriented and self disciplined.I like to focus clearly on one project at a time for a ?
?
set amount of hours. In ?
?
?? ?the past I ve found that this has helped me save time, which in turn has given me the opportunity to ?
implement new rocedures that have ultimately saved the department time and money.  ?
?
83 问:你的朋友会告诉我有关你的一些什么事情?  ?
?
答:我的朋友会告诉你,我走得比别人快,吃得比别人多,工作得比别人晚,且除了计划内的事情外,我还挤时 ?
间与朋友在一起。我确信做很多事情都需要有热忱。说说你在工作中自然体现出来的个性的各个方面。   ?
?
?? ?Q:What would your friends tell me about you? ?
?
?? ?A:My friends would tell you that I move faster than most people,eat more than most people,work later than ?

----------------------- Page 31-----------------------

most people,and ?
?
?? ?still manage to spend time with friends despite my schedule.I believe in doing lots of things with gusto.   ?
?
84 问:说说你和以前几位上司的关系。  ?
?
答:我的几位上司会告诉你,我是他们出色的助理,我和三位上司在一起时,我们之间是良师益友,虽然智慧和 ?
专业水准是他们强,但在关于客户问题的决策上我总是能帮他们一把。面试官感兴趣的是,适合这个职位的求职 ?
者和其上司在一起时是否会相处得愉快。当你讲述每一位以前的上司时,面试官最有可能拿他自己与你的上司作 ?
心理上的比较。面试官必须确信他已发现了你的工作关系中的任何特殊之处,你不会和新上司闹翻。要诚实,但 ?
不能有反面例子。强调哪种类型的上司和你合作得愉快。   ?
?
?? ?Q:Tell me about your relationship with your previous bosses. ?
?
?? ?A:My bosses would tell you that I“ve often acted as a sounding board for them.With all three of my ?
bosses,we“ve mentored ach other,although the obvious balance of wisdom and expertise was theirs.I was ?
always helpful to them in their decisions about customer problems.   ?
?
85 问:描述你和同事之间的工作关系。  ?
?
答:他们或许会告诉你,从来没有什么事让我感到惊慌失措,或者成为我的绊脚石。在他们遇到困难时,例如我 ?
们讨论承包商那件事时,我作为指导者确实很在行。我这个人忠实又可靠。你喜欢与哪种类型的人一起工作?公 ?
司的客户对你有什么样的反应?从你的回答中,面试官确信有关你工作个性中的任何令人惊奇的事都逃不过他的 ?
眼。举例说明你如何干劲十足,当需要时你知道怎样去寻求帮助,以及你对集体业绩的关心。   ?
?
?? ?Q ? ? escribe your working relationship with your colleagues. ?
?
?? ?A:They d probably tell you that nothing ever shocks me or sets me back too much,and that I m really an ?
?
asset as an adviser ?
?
?? ?when they suffer a roadblock,as in the case we discussed about the contractor.I m constant and ?
dependable.   ?
?
86 问:描述你的职业形象背后的个性。  ?
?
答:我经常嘲笑自己的缺点。我言辞辛辣并在很多情况下都是直言不讳的,但我又给办公室带来了幽默。我认为 ?
这为我们的工作环境提供了和谐、温暖的氛围。这个问题与“你的朋友会告诉我关于你的什么事?”类似。侧重在 ?
你的个性是如何反映你的工作技能或兴趣的。  ?
?
?? ?Q ? ? escribe your personality beneath the professional image. ?

----------------------- Page 32-----------------------

?? ?A:I laugh a lot at my own shortcomings.I see irony in most things and I m outspoken,but I bring a sense ?
of humor to any ?
?
?? ?ffice.I think it provides a nice balance of warmth in a work setting.   ?
?
87 问:什么样的环境使你能特别高效率的工作?  ?
?
答:尽管在大多数环境中我都能很有效率,我还是喜欢那种自觉管理自己的工作环境。我喜欢有目标并要能为达 ?
到这个目标而设计。为了实现目标,我靠的是请教和寻找易于接受新事物的人,所以,对我来说在工作队伍中合 ?
作与接纳是很重要的。突出你在各种不同类型的环境中的应变能力与工作能力。你的回答不要罗列一大堆的要求 ?
?(如私人办公室、毫无干扰的工作环境等),否则面试官的结论会是:你是个难以满足的人。   ?
?
?? ?Q:What environments allow you to be especially effective? ?
?
?? ?A:Although I can work effectively in most environments,I prefer environments where people are their own ?
bosses,within eason.I ?
?
?? ?like to have a goal but be able to draw my own map to get there.To accomplish goals,I rely on asking ?
questions and finding ?
?
?? ?people receptive,so cooperation and access are important to me in a work group. ?
?
88 问:描述一个对你来说是没有效率的工作环境。  ?
?
答:当某人提出一个确切的建议说我的一个目标该如何实现时,我做得就不是非常好。因为那就意味着不允许我 ?
有任何的自由去对我自己的风格作出调整,只有当我可以描绘自己的蓝图时,我才能做得好。这个问题是“什么 ?
样的环境让你的工作特别有效率?”的反面问法。侧重在你比较喜欢或能提高你的工作效率的环境。   ?
?
?? ?Q:Describe an environment that is ineffective for you. ?
?
?? ?A:I don t do terribly well when someone has an exact idea of how one of my goals should be ?
accomplished.That doesn“t allow any latitude to make adjustments to suit my own style.I do well when I can ?
draw my own map.   ?
?
89 问:什么样的环境能激励你?  ?
?
答:我确实很喜欢从事工程,从中能获得真正的进步——例如,在 JIT 工程中,我们在物资耗费上每月节省 1 ?
万多美元。面试官想更清楚地观察哪种工作能激励你。这个问题是没有正确答案的,不过你的回答至少应该和你 ?
正在申请的工作有几分相符。例如,假如你正面试的是一项枯燥和反复性的工作,如,数据记录或装配线这类工 ?
作,你就不该说高创造型的工作最能激发你。   ?
?
?? ?Q:What situations excite and motivate you? ?

----------------------- Page 33-----------------------

?? ?A:I really enjoy working on any re engineering project where a true improvement results,for example,the ?
JIT project in hich we saved more than ten thousand dollars per month in inventory costs.    ?
?
90 问:你的上一位老板如何形容你的工作习惯和职业道德?  ?
?
答:让我这么说吧,由于我付出了更多额外的努力去处理与一位顾客的关系,我因此获得了部门发给的一笔津贴。 ?
这位顾客以取消账户相要挟,我介入这件事并设法改进某些制度,尽管这得让我花上整个周末去工作。你认为你 ?
?目前的或上一位雇主会再次雇用你吗?你的工作够完善吗?你可靠吗?你值得信赖吗?举出一些有关你的可靠、 ?
你的奉献和有合作诚意的例子。   ?
?
?? ? Q:How would your last employer describe your work habits and ethics? ?
?
?? ?A:Let me put it this way:I received an MVP award from my division for the extra efforts I put into one of our ?
customer elationships. ?
?
?? ?The customer had threatened to pull the account,so I stepped in and debugged the system,even though it ?
required me to work through a holiday weekend.   ?
?
91 问:你觉得你的公司对待自己的员工如何?  ?
?
答:近年来,管理部门实际上已经为优秀的员工做了很多。但是,当员工们为公司做出牺牲但却得到极少回报时, ?
公司的努力又激起了过去的混乱。我们花大量的金钱在人力资源上,设法消除横在免税员工和非免税员工之间的 ?
屏障。假如“公司”是管理部门,管理部门正有意识地努力修补漏洞,从而公平对待员工。主考官想看看你能否在 ?
忠于管理部门和对员工的关心之间走出一条满意的路线,尽管这个问题没有正确的答案,但你应当尽量避免对任 ?
何一方的偏袒并尽可能客观地谈论你所在公司对员工的态度和方法。随时准备给出一些反映你的公司对待员工的 ?
观点的例子。 ?
?
?? ?Q:How do you feel your company treats its employees? ?
?
?? ?A:In recent years,management has really been dedicated to having a satisfied workforce.Their ?
efforts,however,often rekindleast upheavals,when employees made sacrifices for the company and received ?
little in return.In human resources we spend a lot of money trying to break down the walls between exempt and ?
nonexempt employees.If“the company”is management,I would have to say management is making a conscious ?
effort to mend fences and to do right by our employees.   ?
?
92 问:你的顾客和客户喜欢和你一块工作吗?  ?
?
答:我的客户很稳定,因此我认为三四年来顾客是很满意与我一起工作的。在广告部门中那是很不平常的事情。 ?
他们知道完全可以靠我去处理他们的生意,就像让我处理自己的生意一样。公司的客户对你的反应好不好?你可 ?
以从一位顾客的身上给出具体的反馈信息吗?有多少客户是你的回头客?为什么你相信你留住了他们的生意? ?
?
   ?

----------------------- Page 34-----------------------

?? ?Q:Did your customers or clients enjoy working with you? ?
?
?? ?A:My client base changed very little,except that billings increased,so I think that s evidence the clients ?
were satisfied enough to stay with me for more than three years.That s particularly unusual in the ad agency ?
business,too.They simply knew they could count on me to treat their businss as if it were my own. ?
?
93 问:在部门,你如何与同事做到相得益彰?  ?
?
答:我喜欢一个人人都独立思考的、但必要时又能相互帮助的工作环境。我作为我们办公室的电脑检修员,在复 ?
核重要备忘录时,我常请求他人的帮助。我相信互相帮助是有益的。描述你的个性、技术或上述两者是如何有助 ?
于公司的发展和完善的。什么类型的人喜欢跟你工作,并一干就是几个小时?公司的顾客或客户对你作怎样的评 ?
价?使面试官确信你的工作个性不会出意外问题。   ?
?
?? ?Q:How will you complement this department? ?
?
?? ?A:I enjoy an environment in which people bounce ideas off each other and have the flexibility to ask for ?
help when they need it.I m usually a great troubleshooter for PC problems in my office,and I m often going ?
to ask for help proofreading important memos.I believe in give and take.   ?
?
94 问:你会选择什么人做你的证明人?为什么?  ?
?
答:我会找前任老板、一个伙伴或一位顾客来做我的证明人,说明我是个成熟的人,且在日常生活中与所有重要 ?
的同事们都能相处得很好。面试官在寻找一个逻辑思维较强的人。例如:一个以前做过推销员的人很可能就会找 ?
一个以前也曾是推销员的人来做自己的证明人。描述你期望你的证明人,包括不同年龄层次的人,一个同事或来 ?
?自大学的老教授会说些什么。   ?
?
?? ?Q:Whom did you choose as your references,and why? ?
?
?? ?A:I selected a former boss,a peer,and a customer as references,to demonstrate that I“m a pretty ?
well rounded person and get along with all the important work associates in my life.   ?
?
95 问:我们可否与你所有的证明人联系?  ?
?
答:我希望你们确定聘用我之后再与我的上司联系。这样,我才有机会亲自告诉她我要换工作。当然,我知道您 ?
必须确认我的申请情况是否属实。这是设计来保护你的问题。假如你现在的雇主还不知道你正在寻找新的工作(情 ?
况通常如此),你可以要求面试官,只有在你获得该职位后,才能与你目前的老板联系。   ?
?
?? ?Q:Can we call all of your references?  ?
?
?? ?A:I d prefer that you call my current boss only after you“ve made me a firm offer of employment and ?
I ve had a chance to tell her myself that I“m changing jobs.Then,of course,I understand your need to verify ?
that my application was accurate.   ?

----------------------- Page 35-----------------------

96 问:告诉我你从最近读的书中学到什么。  ?
?
答:我喜欢读人物传记,尤其是那些生活在不同时代人的传记。最近,我读了丘吉尔的传记,这本书教会了我很 ?
多领导的价值和重重压力下获得的良好的公共关系。面试官想知道求职者是否与公司的其他人有着共同的兴趣。 ?
你利用业余时间有效、轻松地学习新的东西吗?你生性对什么好奇?   ?
?
?? ?Q:Tell me what you learned from a recent book. ?
?
?? ?A:I enjoy reading biographies,especially of people who lived in a different era. ?
?
?? ?I recently read Churchill s biography,which taught me a lot about the value of leadership and good PR ?
?
under times of stress. ?
?
97 问:告诉我,你曾真正喜欢的一个工作组。  ?
?
答:我的工作组是我们新产品投产部里最默契的一组。在产品投放的前一天,我们卷起袖子帮着打包,把产品装 ?
运到销售部。虽然这是行政管理部门的任务,但是必须要完成,这正是我们检查我们的好产品的时候。这个问题 ?
是“描述一下你与同事的工作关系”和“你的顾客和客户都喜欢和你一起工作吗”这两个问题的结合。表现一下你与 ?
别人很好地合作的能力和建立一种稳定的、可持续的工作关系的能力。 ?
?
?? ?Q:Tell me about a work group you really enjoyed. ?
?
?? ?A:My group in our new product launch department really meshed. ?
?
?? ?When one of us was approaching the final day before a launch,we all rolled up our sleeves and helped put ?
press packets ogether or whatever else was the last item to be shipped to the sales force.Although it was an ?
administrative task,it had to be done,and it was a good time for us all to speculate on the success of the product ?
and any major concerns.  ?
?
98 问:请举出你帮助一位同事的例子。  ?
?
答:我曾帮助一位同事理解调查方法,以便他能写一份报告。因为他从未学过调查课程,所以不懂怎样去组织问 ?
题。展示一下你乐于助人的一面。描述因你客观的忠告或特定的专业知识,使你的同事和部门获得积极成果的例 ?
子。   ?
?
?? ?Q:Describe a time when you had to assist a coworker. ?
?
?? ?A:I once helped an associate understand survey methodology in order to write a report.He had never taken ?
a research course and didn“t know how to structure questions.   ?

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